Supplier Performance Monitoring – Standard Operating Procedure

1) Purpose

To establish a systematic approach for monitoring and evaluating the performance of suppliers to ensure continuous improvement and compliance with agreed-upon standards.

2) Scope

This SOP applies to the monitoring of supplier performance within the pharmaceutical purchase department.

3) Responsibilities

Procurement Manager: Responsible for overseeing supplier performance monitoring.
Purchasing Team: Responsible for conducting evaluations and providing feedback.

4) Procedure

4.1) Performance Metrics Definition:
4.1.1) Define key performance indicators (KPIs) such as quality, delivery time, and responsiveness.
4.1.2) Establish benchmarks or targets for each metric.

4.2) Data Collection:
4.2.1) Collect performance data from various sources, including feedback from internal stakeholders and performance reports.
4.2.2) Ensure data accuracy and completeness.

4.3) Performance Evaluation:
4.3.1) Analyze collected data against predefined metrics and benchmarks.
4.3.2) Identify trends, strengths, and areas for improvement.

4.4) Performance Review Meetings:
4.4.1) Schedule periodic meetings with suppliers to discuss performance.
4.4.2) Provide constructive feedback and address any performance issues.

4.5) Performance Improvement Plans:
4.5.1) Collaborate with suppliers to develop improvement plans if performance falls below expectations.
4.5.2) Monitor