Standard Operating Procedure for Visitor Management

Purpose

The purpose of this SOP is to establish guidelines for managing visitors to the warehouse in the pharmaceutical facility to ensure security, safety, and compliance with regulatory requirements.

Scope

This SOP applies to all personnel responsible for receiving, processing, and monitoring visitors to the warehouse.

Responsibilities

• Warehouse Manager: Overall responsibility for implementing visitor management procedures and ensuring compliance.
• Security Personnel: Responsible for enforcing visitor management procedures and monitoring visitor activities.
• Receptionist or Administrative Staff: Responsible for greeting and registering visitors and providing necessary assistance.
• Warehouse Staff: Responsible for escorting and supervising visitors within designated areas.

Procedure

1. Visitor Registration:
   • Require all visitors to register upon arrival at the warehouse reception or designated entry point.
   • Collect visitor information, including name, organization, contact details, and purpose of visit.
   • Issue visitor badges or identification tags to be worn visibly at all times while on warehouse premises.
2. Escort Requirements:
   • Assign designated escorts to accompany visitors at all times during their visit to the warehouse.
   • Provide escorts with clear instructions on their responsibilities, including guiding visitors, ensuring safety, and maintaining security.
   • Escort visitors to their intended destinations within the warehouse and supervise their activities to prevent unauthorized access or incidents.
3. Visitor Orientation:
   • Conduct brief orientation sessions for visitors to familiarize them with warehouse rules, safety procedures, and emergency protocols.
   • Provide information on restricted areas, safety hazards, and personal protective equipment (PPE) requirements, if applicable.
   • Ensure that visitors acknowledge and understand warehouse rules and procedures before proceeding with their visit.
4. Visitor Departure:
   • Require visitors to sign out and return their badges or identification tags upon exiting the warehouse premises.
   • Verify visitor departure and record departure times to maintain accurate visitor logs for security and compliance purposes.
   • Escort visitors to the exit and ensure that they safely leave the warehouse facility.

Abbreviations

• SOP: Standard Operating Procedure
• PPE: Personal Protective Equipment

Documents

• Visitor Logbook
• Visitor Badge Template
• Visitor Orientation Checklist
• Visitor Departure Form

SOP Version

Version 1.0